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Employer Id: 447003


Employer Name: Atlantic Shopping


Job Id: 57335551


JobTitle: Customer Service Administrator


Location Name: Birmingham



	
Minimum Salary: 26936

	
Maximum Salary: 26936

	
Yearly Minimum Salary: 26936

	
Yearly Maximum Salary: 26936




Salary Type: per annum


Salary: £26,936 per annum



Date Posted: 11/09/2026


Expiration Date: 23/10/2026



External URL:  https://www.reed.co.uk/jobs/customer-service-administrator/57335551


Job URL:  https://www.reed.co.uk/jobs/customer-service-administrator/57335551



Part Time: 


Full Time: 1


Contract Type: Permanent


Job Description:  
Customer Service Advisor – Showcase Your Personality with an Iconic Family Business
 
Location: Near Birmingham City Centre | Salary: £14 per hour (Paid Weekly)
 
Hours: Mon–Thurs (09:30–17:30), Fri (09:30–17:00) – No weekends!
 
Contract: 3 Months leading to Permanency.
 
Ditch the rigid corporate call centres and step into a place where you are treated like family, not just a number. Welcome to Atlantic Shopping, a premier online furniture retailer with a beautiful physical showroom. Backed by a proud 50-year legacy of quality and a warm, people-first culture, we are looking for a motivated individual to join our energetic team in a modern, air-conditioned workspace right near the heart of Birmingham. 
 
The Role
 
This isn't a repetitive script-reading job. As our Customer Service Advisor, you will be the heartbeat of our operations, helping digital and in-person buyers navigate a seamless journey from the moment they order to the day their furniture arrives.
 
     
  • Engaging Customer Support: Handle friendly inbound enquiries via phone and digital channels (strictly no cold calling) with a warm, professional touch.
  • Seamless Order Management: Take ownership of processing online and showroom payments, coordinating with couriers, and generating delivery labels.
  • Supplier Coordination: Keep the wheels turning smoothly by liaising with our trusted suppliers and delivery partners.
  • Vibrant Showroom Support: Act as a welcoming face for visiting customers and assist with general administration to keep our dynamic e-commerce business organised.
 
What We Are Looking For
 
We hire for attitude, personality, and drive over a long CV. Full training is provided from day one, but you will thrive if you bring:
 
     
  • A confident, natural, and professional telephone manner.
  • Strong everyday IT skills, particularly with Microsoft Word and Excel (comfort with online platforms is a plus!).
  • A knack for multitasking and staying calm under pressure in a lively office environment.
  • A proactive, solution-oriented mindset—someone who uses their intuition but knows exactly when to ask for guidance.