Animal Medical Centre is private independent veterinary practice in North West London, where customer service is at the forefront of our standard of care. We are committed to offering high standards of veterinary care and have a loyal and varied client base, where pets are very much part of the family.
We are seeking a friendly, people-orientated person to join our reception and client care team, who is committed to the art of ‘the customer experience’ and strive to go above and beyond.
Duties
High-end customer service and managing customer expectations
Problem solving
Administration
Organising appointments, dealing with client queries either over the phone, via email or face-to-face
Managing client communication via telephone, email, social media
Liaising with clients and clinical team members to ensure the smooth running of our dog and cat reception areas
Dealing with transactions and queries on client accounts
Managing client accounts, including client pet insurance queries
Managing mechanise, food and special orders
Administration, dealing with insurance claims and client account administration including debtors
Overseeing the smooth running of or separate dog and cat reception areas as part of a team and independently.
Qualities
Veterinary receptionist experience preferable
Face to face customer service experience required
Database experience
Proficient in numeracy and literacy
Able to prioritise work, multi-task, have good time management skills, as you will be in a position of responsibility.
Be confident in working face to face with clients and their pets and not easily overwhelmed by busy and demanding reception desk.
You must have excellent interpersonal skills and a desire to help people and their pets
You must have a proactive approach and appreciate and value the bond between pets and their humans.
You must have attention to detail and accuracy in your day-to-day work
You must be empathetic and able to deal with difficult and sensitive situations
Hours of work
Monday to Friday 07:30 to 16:00 or 11:00 to 19:30 on rotation
1:3 Saturdays 09:00 to 18:00 with a day off in lieu
Salary package
Starting salary £25,000.00 – 28,000.00 per annum depending on previous veterinary practice experience
28 days paid leave per annum
Work place pension