We are looking for an experienced administrator to join our expanding team.
KitchenEX import and supply retailers around the UK with premium kitchen appliances. We are the sole importers of Faber Cooker Hoods and ILVE Appliances. You would be joining a family run business based near Meadowhall in Sheffield. We have 11 staff who all work closely together helping the company to grow in a busy working environment. This is the ideal opportunity for an experienced administrator. You would have a great deal of variety in your daily tasks and would also support the customer services function on occasion. The role is able to be full or part time (Min 3 days per week).
As a member of the admin team, you would assist with the smooth running of the administration and processing teams. You would be responsible for accurate and efficient processing of orders, organising deliveries, invoicing and stock control.
The ideal candidate needs to be organised, able to proactively manage their own workload unsupervised, have high attention to detail, be proficient in all Microsoft packages, particularly Excel, be able to work under pressure towards set targets and work as a team to complete shared office and administration duties, and be able to switch quickly between varying tasks.
Main Responsibilities
Using our CRM system (BrightPearl) to process & track orders for key national retailers, update retailer & customer information and notes
Stock management & forecasting using Microsoft Excel
Arranging & tracking returns and collections
Tracking orders from the KitchenEX e-commerce website
Updating spreadsheets and websites with displaying retailer information & product specifications
Speaking to consumers & retailers over the phone to answer general queries about orders and product information
Carrying out additional administration tasks to help support the day to day running of the business such as filing, packaging small postal orders (brochures, point of sales, small spares), updating records
We are keen to speak with candidates who have previous experience of order processing, stock management and other general administration, particularly using Excel, and who are passionate and driven about delivering exceptional customer service.
The successful candidate should possess the following skills
Sound knowledge of all Microsoft applications
Ability to work on a CRM system essential (BrightPearl preferred but not essential)
Excellent communication / telephone manner
Excellent attention to detail
Ability to prioritise work load and have good time management and organisational skills
Ability to handle confidential information following GDPR legislation
Strong record keeping skills
Be proactive, self-motivated and able to use own initiative
Have the ability to multitask effectively
Experience in problem solving
To be able to work individually and be part of a team
Hours of Work: Monday to Friday - 9am till 5pm
Job Types: Full-time or part- time permanent
Salary: £25,000.00-£27,000.00 per year ( pro-rata for part-time)