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Employer Id: 697702


Employer Name: West Midlands & Worcestershire Perm Hub


Job Id: 57134081


JobTitle: CUSTOMER SERVICE ADVISOR


Location Name: Redditch



	
Minimum Salary: 25000

	
Maximum Salary: 25000

	
Yearly Minimum Salary: 25000

	
Yearly Maximum Salary: 25000




Salary Type: per annum


Salary: £25,000 per annum



Date Posted: 17/07/2026


Expiration Date: 24/07/2026



External URL:  


Job URL:  https://www.reed.co.uk/jobs/customer-service-advisor/57134081



Part Time: 


Full Time: 1


Contract Type: Permanent


Job Description: Customer Service Advisor
Redditch
£25,000 – 35 hour a week contract hybrid working once training has been completed. They do want someone who lives within a commutable distance to Redditch.

We are currently looking for a Customer Service Advisor to join a busy Customer Service team dealing with ordering processing, customer service queries and aftersales. This role is ideal for someone who is highly organised, customer-focused,  and comfortable managing a variety of administrative tasks in a fast-paced trade environment.

Customer Service AdvisorKey Responsibilities

     
  • Handle customer enquiries and process orders for products

  • Provide excellent customer service by keeping customers informed throughout the order and delivery process

  • Answer incoming telephone calls and respond to emails, letters, and other correspondence

  • Liaise with carriers regarding delivery enquiries and updates

  • Input customer orders onto the computer system and produce relevant sales documentation

  • Raise internal paperwork including collection notes, credit requests, and purchase orders

  • Maintain accurate records, including monitoring and booking in direct container shipments to customers

 The successful Customer Services Advisor will have the following skills and experience:-

     
  • Previous experience in customer service or administration

  • Strong organisational skills and attention to detail

  • Confident using computer systems and office software

  • Excellent communication skills, both written and verbal

  • Ability to manage multiple tasks and work well under pressure

 If you are reliable, proactive, and enjoy working in a customer-focused administrative role, we would love to hear from you. Please click APPLY with your updated CV and I will be in touch soon.