Job Description: Customer Service Administrator
Location: Sandbach – Office Based
Salary: £28,000 – £35,000 dependent on experience + benefits
An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach.
This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities.
The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business.
Key Responsibilities
- Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals
- Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork
- Prepare customer budgets and monitor customer spend, making adjustments where required
- Proactively follow up customer accounts where there has been a reduction or pause in activity
- Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution
- Process customer orders in line with company procedures
- Create quotations for existing customers and proactively follow up opportunities
- Manage incoming calls and act as the first point of contact for customer enquiries
- Maintain accurate customer records and general business documentation
- Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification
- Liaise with customers to arrange waste collections and service bookings
- Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications
- Update and amend audit reports where required
- Create and print customer labels, including bespoke label designs
- Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments
Requirements
The ideal candidate will have:
- Previous experience within a customer service, administration, account coordination, or office support role
- Strong organisational skills with excellent attention to detail
- Confident and professional communication skills, both written and verbal
- The ability to manage multiple priorities and work effectively in a busy environment
- A proactive and positive approach to problem solving
- Good IT skills, including experience using Microsoft Office and internal systems
- Confidence communicating with customers via telephone and email
Benefits
- Competitive salary of £28,000 – £35,000 dependent on experience
- Opportunity to join a growing and successful business
- Genuine career development and progression opportunities
- Supportive and collaborative working environment
- Varied and rewarding role with real responsibility
This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term