Job Description: Are you looking for a hands-on role with a clear path to Store Manager?
Assistant Manager - Flooring & Carpets (Southborough)
Full-time | £34,000 + benefits | Career progression to Store Manager
About Us
We're a friendly, family-run flooring and carpet business with a strong reputation for exceptional customer service and expert aftercare. With plans to open a second store, we're looking for a proactive Assistant Manager to join our Southborough team. This is a fantastic opportunity to learn the business and progress into a Store Manager role.
The Role
This is a varied, customer-facing role supporting the Store Manager in the day-to-day running of the shop and operations.
You will:
- Supervise the Retail Assistant and provide cover
- Plan the fitting schedule and manage fitters and subcontractors
- Visit customers' homes to offer flooring advice (training provided)
- Help customers make informed product choices
- Handle customer complaints professionally
- Ensure smooth day-to-day store operations
- Support the Operations Manager with insights and analysis
- Attend networking events and exhibitions to help drive growth
What We're Looking For
- No flooring experience required - full training provided!
- Strong organisational skills and attention to detail
- Experience supervising staff
- Calm, professional approach
- Excellent customer service skills
- Good IT proficiency (Excel, Word, Outlook)
- QuickBooks experience (advantage)
- Full driving licence
Why Join Us?
- Salary: £34,000 (review after probation and annually)
- Hours: Monday-Friday + two Saturdays per month
- Location: Southborough with occasional travel
- Clear career progression to Store Manager
- Benefits: paid lunch breaks, private medical insurance (after probation), staff discount, pension scheme, 28 days' holiday (incl. bank holidays), birthday off every year
How to Apply
If you're looking for a role where you can build a long-term career in a supportive family business, apply with your CV today.