Job Description: The Firm Here at Farleys Solicitors we've been practising legal common sense for over 65 years. Our roots are firmly based in Lancashire, having started our journey in Blackburn in 1958. We now have six offices across Lancashire and Greater Manchester, 180+ employees, and offer a full range of legal services for individuals and businesses.
Our reputation and growth are based on how our legal services are delivered, combining our legal expertise with a down-to-earth approach and a focus on getting the job done for our clients.
Job Overview We are currently seeking a professional, organised, and client-focused Receptionist / Administrator to join our Wigan office. This person will be the first point of contact for clients, visitors, and other stakeholders, and will play a key role in ensuring the smooth day-to-day administrative operations of the firm. The ideal candidate will demonstrate excellent communication skills, discretion, and the ability to manage multiple tasks in a busy legal environment.
Key Responsibilities Front Desk & Client Services:
- Welcoming clients, visitors, and contractors in a professional and courteous manner
- Answering, screening, and redirecting incoming telephone calls and emails efficiently
- Managing appointment scheduling and meeting room bookings
- Handling incoming and outgoing post, couriers, and document distribution
- Maintaining a tidy and professional reception area
Administrative Support:
- Providing administrative support to solicitors, paralegals, and legal staff
- Filing, scanning, and managing confidential documents (physical and electronic) in accordance with GDPR
- Maintaining accurate client and case records
Skills & Qualifications - Previous experience in a receptionist or administrative role (experience in a law firm preferred)
- Strong written and verbal communication skills
- Excellent organisational and time management abilities
- High level of professionalism, discretion, and confidentiality
- Ability to multitask and work efficiently under pressure
Personal Attributes:
- Friendly, approachable, and client-focused
- Detail-oriented and highly organised
- Reliable, proactive, and adaptable
- Ability to maintain strict confidentiality at all times