Job Description: ReceptionistLocation: Euston
Salary: Up to £35,000
Hours: Monday - Friday, 8am to 5pm
The Role - Providing a professional, proficient Front of House service with seamless coverage, politely greeting visitors & making them feel welcome.
- Delivering a great customer experience for all of those using & working in the office for both internal & external customers.
- Consistently maintaining exceptional levels of customer service.
Key Accountabilities - Meeting and greeting any visitors to the office and ensuring that the relevant person is informed of their arrival.
- Dealing with facilities related queries from colleagues, visitors, contractors & providing assistance accordingly.
- Maintaining a good relationship with the main building reception / security.
- Housekeeping – proactively ensure that kitchens / lounge areas are kept clean, tidy and fully stocked at all times.
- Ensure all meeting rooms are cleared after use ready for the next person or team to use.
- Checking that office equipment i.e. copiers / AV equipment / kitchen equipment are in working order – reporting and following up on any faults.
- Administration – Ordering stationery, kitchen stock, business lunches / raising purchase orders.
- Reporting maintenance defects to the Facilities Manager.
- Dealing with any incoming and outgoing post.
- Arranging of any couriers.
- Arranging of any new entry passes to the building and ensuring leavers are deactivated.
- Ad-hoc and any other duties as requested by the Executive Assistant to Chief People Officer
Experience - Experience of working Front of House in a busy office environment.
- Basic understanding of Health & Safety regulations.
- Efficient use of Microsoft Office Outlook, Excel & Word packages.
- Proven customer service skills.
- First Aid Trained (Or willingness to be trained).
Personal Qualities - Passion for exceptional customer service.
- Friendly & customer focused.
- Proactive with a flexible/adaptable approach with the ability to work unsupervised.
- Excellent communicator with people of all levels.
The BenefitsOur customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
DiversityWe’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.
Ready to Apply?Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.
If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.