Job Description: Warranty Controller – Part time
Location: Bolton BL3 2NU
Salary: £15,288 pa + bonus
Hours: Part-time, 3 days per week (flexible days), 9am–5pm
We can offer hybrid working for this role 2 days per week from home. Please note that there is no onsite parking.
We are now seeking an experienced Warranty Controller – Part time to join our Aftersales team at our Bolton dealership.
About the Role
- In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:
- Submitting claims using technicians’ reports in line with manufacturer guidelines
- Negotiating with warranty providers and manufacturers to secure rightful reimbursements
- Preparing invoices for internal preparation work, job card management, filing and other admin duties
- Following up outstanding warranty invoices to drive recovery rates
- Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
- Promoting best practice across our regional network to ensure optimal claim success
- You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.
About You
We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:
- A proven track record as a Warranty Controller or Senior Service Advisor
- Confidence in handling warranty disputes with professionalism and fairness
- Excellent communication skills (face-to-face, phone, email, live chat)
- Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
- Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
- The ability to handle sensitive cases with discretion and accuracy
- A self-motivated and organised approach, with the ability to prioritise effectively
Working Hours
This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch. We can offer hybrid working 2 days per week working from home.
What we can offer you
- Basic salary of £15,288 pa plus bonus
- 25 days annual leave plus Bank Holidays (pro rata)
- Pension scheme with life assurance
- Holiday buy / sell scheme
- Enhanced maternity / paternity leave
- Gym membership discount
- Cycle-to-work scheme
- Discounts on company products and services
- Manufacturer training