UK, North West, Manchester and Wythenshawe Job Search



	

	
		

		







	

		
		
	

	

		
		
	

	

		
		
	





	

		
		
	

	

		
		
	






Posted by:





	

		
		
	

	

		
		
	





	

		
		
	






	

		
		
	






	

		
		
	












	

		
		
	






	

		
		
	






	

		
		
	







	

		
	





		

		

		

Employer Id: 691994


Employer Name: Fortune Brands Innovations Inc


Job Id: 56223716


JobTitle: Customer Service Representative


Location Name: Westerham



	
Minimum Salary: 

	
Maximum Salary: 

	
Yearly Minimum Salary: 

	
Yearly Maximum Salary: 




Salary Type: per annum


Salary: 



Date Posted: 18/12/2025


Expiration Date: 29/01/2026



External URL:  https://www.networxrecruitment.com/Jobs/Advert/4050411?cid=3288&s=True&t=Customer-Service-Representative


Job URL:  https://www.reed.co.uk/jobs/customer-service-representative/56223716



Part Time: 


Full Time: 1


Contract Type: Permanent


Job Description:  
Customer Service Representative
 
Salary: Competitive
 
Location: Westerham - TN16
 

 
The vacancy
 
We currently have an exciting opportunity to join us as a Customer Service Representative – Sales within our growing Customer Service Team.
 
Customer Service is a vital part of the business, this is a strategic role where you will be set objectives to ensure our customers always receive an exceptional Customer Journey. The team consists of highly skilled individuals who provide technical information  to our customers and ensure the needs of our customers are met, whether in or out of warranty. This includes handling contacts via email, telephone and live chat.
 
In a nutshell you will be responsible for:
 
     
  1. To provide technical support, correctly identifying products or services required whilst meeting the needs of the customer.
  2. Providing appropriate sales solution via live chat, email and phone.
  3. Answering a high number of calls, chats or emails within a compliance based framework. 
  4. Updating customer records in line with GDPR regulations using in- house data bases.
  5. Ensuring any issues escalated appropriately and in a timely manner
  6. Supporting the achievement of monthly personal and team sales targets
 
What you are already great at:
 
To Deliver Excellent Customer Service:
 
     
  1. Handles customer questions and complaints,
  2. Communicates well with customers,
  3. Handles service problems politely and efficiently
  4. Always available for customers,
  5. Follows procedure to solve customer problems,
  6. Understands company products and services,
  7. Maintains pleasant and professional image.
  8. Maintains accurate customer records.
  9. Support other areas within the contact centre at peak times.
 
Achieve Sales goals:
 
     
  1. Understands product features & benefits.
  2. Identifies and sells to customer needs.
  3. Meets sales and performance targets set.
  4. Uncapped Commission Structure
 
Deliver the safety agenda of the Company:
 
     
  1. Think safety.
  2. Take ownership for all accident reporting affecting you or your team.
  3. Identify potentials and report.
  4. Keeps workplace clean and tidy.
 
Fulfil other duties as required:
 
     
  1. Pick up new activities that fall broadly in the purpose of the role.
  2. Fix things that you can see need fixing.
  3. Identify problems and find solutions.
 
For this role we would need you to demonstrate:
 
Experience:
 
     
  1. Strong Customer Orientation
  2. Proven background in a customer facing environment.
  3. Proven track record in achieving sales through service.
  4. Experience of creating well written responses within a quality-based framework
 
Skills:
 
  • Excellent technical skills
  • High level of communication skills both verbal and written
  • Strong literacy skills
  • Ability to read customers via the telephone.Goal oriented
    •