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Employer Id: 687577


Employer Name: Norfolk Capsey


Job Id: 56132032


JobTitle: CRM Systems & Intelligence Manager


Location Name: London



	
Minimum Salary: 

	
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Salary Type: per annum


Salary: 



Date Posted: 27/11/2025


Expiration Date: 19/02/2026



External URL:  


Job URL:  https://www.reed.co.uk/jobs/crm-systems-amp-intelligence-manager/56132032



Part Time: 


Full Time: 1


Contract Type: Permanent


Job Description:  
A forward-thinking professional services firm is seeking a CRM Systems and Intelligence Manager to lead the implementation and adoption of a new CRM system. You will manage the end-to-end project, from vendor selection and data migration  to training and ongoing system optimisation, ensuring the CRM becomes a trusted tool for business development and client insight.
 
Key responsibilities
 
     
  • Lead CRM selection, implementation, and adoption across the firm.
  • Manage data integrity, reporting, and system enhancements.
  • Deliver user training and guidance to partners, fee-earners, and business services teams.
  • Collaborate with marketing, business development, IT, and finance to maximise CRM impact.
 
Skills and experience
 
     
  • Proven CRM implementation experience in professional services (Salesforce, Dynamics, InterAction, Peppermint, Dealcloud).
  • Strong project management and stakeholder engagement skills.
  • Analytical, with experience translating data into actionable insights.
  • Experience with eMarketing tools (e.g., Vuture) a plus.