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Employer Id: 555999


Employer Name: Synnovis


Job Id: 55225814


JobTitle: Customer Service Coordinator


Location Name: London



	
Minimum Salary: 26900

	
Maximum Salary: 30300

	
Yearly Minimum Salary: 26900

	
Yearly Maximum Salary: 30300




Salary Type: per annum


Salary: £26,900 - £30,300 per annum



Date Posted: 16/06/2025


Expiration Date: 30/06/2025



External URL:  http://jobs.synnovis.co.uk/#!/job/UK/London/London/Synnovis/Customer_Services/Customer_Services-v7281505?_ts=1


Job URL:  https://www.reed.co.uk/jobs/customer-service-coordinator/55225814



Part Time: 


Full Time: 1


Contract Type: Permanent


Job Description:  
About the Role
 
Do you want to improve patient pathways and our customers experience? If yes then this role could be what you’re looking for
 
We are a diverse team of 24 professionals, representing various grades, backgrounds, and expertise across Customer Services and Logistics. We are currently seeking a Customer Service Coordinator to join our department and play a key role in enhancing service  quality and operational efficiency.
 
Key Responsibilities
 
     
  • Service Quality & Compliance - Completion of structured quality monitoring through call and case reviews using the CRM system and escalate recurring issues or service risks
  • Escalations & Investigations - Resolve escalated issues including logistics and service related; investigate complaints flagged by management
  • Courier Site Compliance - Conduct compliance site visits across internal and external locations, including Primary Care, third-party sites, and Synnovis facilities
  • Internal Communication & Stakeholder Engagement - Liaise with internal teams and external partners to escalate delays, resolve issues including non-conformance investigations
  • Reporting & Documentation - Prepare reports using CRM and Microsoft Office; maintain accurate metrics, logs, and documentation.
  • Training & Development - Support the training of team members using structured plans and materials, ensuring high standards and consistency.
  • Participate in annual appraisals and contribute to personal and team development plans.
  • Process Documentation & Improvement: Assist in documenting processes within the department and support all functions within Customer Services and Logistics where needed.