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Employer Id: 647855


Employer Name: Countrywide HQ


Job Id: 53764293


JobTitle: Customer Service Advisor


Location Name: Annesley



	
Minimum Salary: 

	
Maximum Salary: 

	
Yearly Minimum Salary: 

	
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Salary Type: per annum


Salary: 



Date Posted: 01/10/2024


Expiration Date: 10/11/2024



External URL:  https://ars2.equest.com/?response_id=846f65f9bad5079357138a8a52fbfd45


Job URL:  https://www.reed.co.uk/jobs/customer-service-advisor/53764293



Part Time: 


Full Time: 1


Contract Type: Permanent


Job Description: 

Job Description

Location – Annesley, Nottinghamshire

Salary: £23,150

Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 12 pm

We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Annesley. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

What's in it for you as a Property Manager?
     
  • Get full training and development
  • A good understanding of estate agency business
  • Fast paced, fun environment
  • Regular team meetings
  • Full company briefings
  • A career pathway
 

Key responsibilities of a Property Manager
     
  • Act as a central point of contact managing the effective resolution of queries from clients and staff
 
     
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
 

Skills and Experience required to be successful as a Property Manager.
     
  • Strong customer service skills and confident communicator
  • Good team player
  • Ability to stay calm under pressure
  • Excellent negotiation and influencing skills
  • Excellent planning and organisational skills
  • Good analytical ability
 

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief,  marital status, or pregnancy and maternity.

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